SHIPPING
How do you send my order?
Wherever you are in the world, we deliver your order to you via any courier company.
What's the delivery term?
All the order will be shipped based on DDU (delivery-duty-unpaid) delivery term (INCOTERM 2020), which means "Buyer" is the responsible party to pay customs & duties that came out outside of the shipping country.
How much is the shipping fee?
We have different shipping fees depending on where you are in the world.
You will see all our amazing shipping options in the checkout process.
How fast is the delivery time?
Try blinking once and we’re on our way with your order! Jokes aside we always offer Express Delivery within 3-12 days (depending on delivery address).
RETURNS
If you are not 100% satisfied, neither are we.
How do I make a return?
Please email us at info@mernliving.com and state your order number, product name and the reason for the return.
You should return the product within 15 days according to the following instructions.
- You should send your product back to us with all the invoices together and the product should not be used or should not be damaged, with all the accessories.
- Please contact us for return tracking number
- Return shipping cost (approx. $50) will be charged during the refund process.
I've returned the package, what's next?
Within 2 business days from receiving your return package, we'll contact you with more information. Usually, the return shipping time is 5 or 12 working days.
The refund is made with the same payment method of the order when an order is returned within 7 to 10 business days after the returned products are received.
Refund of orders via credit card is made to the card that was used within 1 to 7 business days. If the payment is done in installments, the refund is also made in installments.
The delivered product is defective. What should I do?
If the product is sent to Mern Living within the return period, change will be made after the products are received and checked. In the case that the products are not in stock of the suppliers, your order will be cancelled and you will receive the refund.
Which products are not refundable?
For your request of refund to be accepted, the products should be undamaged and unused.
Your refund request will be invalid, if the products are damaged because of customer usage.
Fast Terms
Please note that we do not offer the opportunity to change your products directly. A refund will be made to the original account for the products you return. You can place a new order at any time if you wish to receive other products. Products can only be returned within 14 days of receiving them.